Manage strategic campaigns for the Autonomous Vehicle division
Ensure all technical metrics, safety SLAs, and complex client requirements are met
Act as a trusted advisor by understanding the AV industry, competitive pressures, and regulatory landscape
Own the full financial forecasting for AV-specific accounts
Strategically identify expansion opportunities and transform client needs into actionable commercial roadmaps
Lead high-value contract negotiations for MSAs and SLAs
Act as a conduit between C-Suite stakeholders and internal leadership
Serve as the final point of escalation for critical account issues
Lead the strategic launch of remote assistant and emergency response services in the UK
Ensure the team exceeds contractual KPIs and manages operational and commercial risks
Drive a culture of continuous improvement and provide technical innovation

Extensive experience in client services/account management/operations within the Autonomous Vehicle, Advanced Mobility sectors, Transportation, Robotics, Hi-tech or OEMs
Emergency response or air traffic control dispatch experience
Demonstrated ability to launch new service lines, preferably in emergency response or remote assistance environments
Experience managing highly regulated workflows, public safety or brand risk
Ability to understand and communicate complex technical and commercial requirements related to AV technology
Ability to build and present executive facing strategy with solution architecture and solution design skills

Senior Director, Client Services

Key skills