Ensure Autodesk customers have immediate access to all software products purchased
Communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction
Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access
Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed
Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
Responsible for initiatives related to partner enablement and partner effectiveness
Create and modify content in shared knowledge base for use by all internal Autodesk support resources and/or customers and partners
Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners

Minimum 3+ years in Customer Facing or Client Services position
Experience in a customer service environment
Strong verbal and written communication
Fluent in Japanese (speaking and writing)/English. Other languages an advantage
Fluent in English (speaking and writing). Other languages e.g. Korean, Japanese an advantage

Client Services Specialist

Key skills