Digital Product Owner – Director

Role Overview

• Own and define the product vision and multi-year roadmap for Salesforce and the broader eco-system integrations.
• Establish and track clear value metrics (revenue enablement, productivity gains, margin improvement, risk reduction, client experience uplift).
• Build and maintain business cases for platform investment and optimisation.
• Prioritise initiatives based on measurable commercial impact and strategic alignment.
• Ensure platform evolution directly supports Cooper Parry’s growth ambitions.
• Define and monitor KPIs that demonstrate ROI and business performance improvement.
• Identify automation, integration, and optimisation opportunities that unlock efficiency and scalability.
• Continuously assess platform effectiveness, adoption, and economic impact.
• Report regularly to senior leadership on value delivered versus investment.
• Translate business and commercial objectives into clear, prioritised product backlogs.
• Facilitate requirements gathering through structured engagement across service lines and operations.
• Balance competing priorities through a transparent, value-led decision framework.
• Maintain detailed user stories, acceptance criteria, and process documentation.
• Work closely with internal technical teams and external partners to ensure successful delivery of enhancements, integrations, and new capabilities.
• Lead sprint planning, backlog refinement, and release governance.
• Ensure changes are robustly tested, secure, and aligned to firm-wide governance standards.
• Champion a user-first mindset while balancing commercial outcomes.
• Drive adoption strategies that ensure value is realised — not just features delivered.
• Monitor behavioural data, usage analytics, and performance metrics to optimise impact.
• Act as the accountable product lead for Salesforce and central platforms across Cooper Parry.
• Influence senior stakeholders to align investment with strategic priorities.
• Communicate roadmap, trade-offs, and outcomes with clarity and confidence.
• Operate with strong governance discipline while enabling pace and innovation.

Requirements

• Proven experience as a Product Owner, Digital Product Manager, or equivalent role with clear accountability for value delivery.
• Demonstrable experience driving measurable business outcomes from enterprise platforms.
• Strong working knowledge of Salesforce (Sales & Service ideally).
• Solid understanding of process design, workflow optimisation, and cross-functional service delivery.
• Experience operating in agile or iterative delivery environments.
• Strong commercial acumen — comfortable building cases, prioritising by ROI, and managing investment decisions.
• Excellent communication skills, able to translate technical detail into business performance outcomes.
• Analytical, data-driven thinking with a focus on continuous improvement.
• Preferably, you will bring: Salesforce certifications (Admin, Platform App Builder, or Consultant).
• Experience delivering integrations across complex operational ecosystems.
• Background in professional services or advisory environments.
• Experience leading change in high-growth or scaling organisations.

Benefits

• A flexible approach to work
• balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs