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Digital Product Owner – Director at Framework Design Agency | JobVerse
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Digital Product Owner – Director
Framework Design Agency
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Digital Product Owner – Director
United Kingdom
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
Analytics
Salesforce
Agile
Leadership
Communication
Sales
About this role
Role Overview
Own and define the product vision and multi-year roadmap for Salesforce and the broader eco-system integrations.
Establish and track clear value metrics (revenue enablement, productivity gains, margin improvement, risk reduction, client experience uplift).
Build and maintain business cases for platform investment and optimisation.
Prioritise initiatives based on measurable commercial impact and strategic alignment.
Ensure platform evolution directly supports Cooper Parry’s growth ambitions.
Define and monitor KPIs that demonstrate ROI and business performance improvement.
Identify automation, integration, and optimisation opportunities that unlock efficiency and scalability.
Continuously assess platform effectiveness, adoption, and economic impact.
Report regularly to senior leadership on value delivered versus investment.
Translate business and commercial objectives into clear, prioritised product backlogs.
Facilitate requirements gathering through structured engagement across service lines and operations.
Balance competing priorities through a transparent, value-led decision framework.
Maintain detailed user stories, acceptance criteria, and process documentation.
Work closely with internal technical teams and external partners to ensure successful delivery of enhancements, integrations, and new capabilities.
Lead sprint planning, backlog refinement, and release governance.
Ensure changes are robustly tested, secure, and aligned to firm-wide governance standards.
Champion a user-first mindset while balancing commercial outcomes.
Drive adoption strategies that ensure value is realised — not just features delivered.
Monitor behavioural data, usage analytics, and performance metrics to optimise impact.
Act as the accountable product lead for Salesforce and central platforms across Cooper Parry.
Influence senior stakeholders to align investment with strategic priorities.
Communicate roadmap, trade-offs, and outcomes with clarity and confidence.
Operate with strong governance discipline while enabling pace and innovation.
Requirements
Proven experience as a Product Owner, Digital Product Manager, or equivalent role with clear accountability for value delivery.
Demonstrable experience driving measurable business outcomes from enterprise platforms.
Strong working knowledge of Salesforce (Sales & Service ideally).
Solid understanding of process design, workflow optimisation, and cross-functional service delivery.
Experience operating in agile or iterative delivery environments.
Strong commercial acumen — comfortable building cases, prioritising by ROI, and managing investment decisions.
Excellent communication skills, able to translate technical detail into business performance outcomes.
Analytical, data-driven thinking with a focus on continuous improvement.
Preferably, you will bring: Salesforce certifications (Admin, Platform App Builder, or Consultant).
Experience delivering integrations across complex operational ecosystems.
Background in professional services or advisory environments.
Experience leading change in high-growth or scaling organisations.
Benefits
A flexible approach to work
balancing working from home, in office or with clients
A generous holiday entitlement
An enhanced parental leave policy
An enhanced pension scheme
No dress code – just “wear something!”
A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
Volunteering opportunities to work closer with local communities and charities
Cooper Parry social/sports clubs
Apply Now
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