Employee Relations and People Operations Manager

Role Overview

• Leading the ER team to provide advice and guidance on cases to address and resolve workplace conflicts, grievances, performance issues and sickness
• Ensuring consistency across the Employee Relations Advisors by conducting case reviews and having broader team discussions about approach to ER
• Leading on complex disciplinary cases and supporting/leading on settlement conversations, working with Senior HRBPs to reach a solution that works for all parties
• Continuing to establish the ER specialism, ensuring the team structure is fit for purpose and scalable to support CP’s growth ambitions, and working with the Senior HRBP team to ensure the model is working efficiently and key principles are being followed
• Working on best practise tracking mechanisms for ER data reporting including the exploration of a case management system to support the organisations scale and growth plans
• Updating monthly board pack with ER data identifying any trends that need to be explored and/or addressed
• Continuing to review ER related policies and templates to ensure they are in line with legislation and striving to be best in class
• Owning the relationship with our external legal support and ensuring the service is fit for purpose
• Monitoring changes in employment law legislation, ensuring we are compliant and that the wider team are updated
• Advising and supporting on ER related projects such as TUPE, redundancy, and acquisitions.
• Working with the ER Advisor to design and deliver training programmes to educate managers on effective employee relations practises, conflict resolution techniques and HR compliance
• Leading a team of Employee Relations Advisors and People Coordinators to deliver the ER & HR Operations Strategy, identifying inefficiencies and leveraging technology where relevant.
• Owning the HRM side of our people system as a a super user, ensuring the system set up and functionality is fit for purpose, advising on usage, processes and best practise to the broader business
• Ensuring our people processes and BAU continue to be fit for purpose through organic and acquisitive growth
• Ensuring our BAU systems have accurate DPIA’s in place, and any recommendations are being implemented to ensure compliance from a data protection perspective
• Owning data management and accuracy by ensuring People First is the source of truth.

Requirements

• Employment law experience
• Experience of leading a team, and managing case work across a team
• Strong data experience, analysing data to look for trends and patterns
• Experience working within a Centre of Excellence HR Team structure
• Experience of creating and delivering Line Manager training in the field of ER
• CIPD qualification and experience within professional services or accountancy would be a massive plus (though not essential), along with experience of working with MHR/People First and a background in business partnering.

Benefits

• A flexible approach to work
• balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs