Receive extensive health care and case management training.
Be an advocate for members requiring guidance across the health benefits environment.
Help members navigate questions about their benefits.
Identify the highest quality and cost-effective providers.
Understand benefit claims and advocate for the employee across the health ecosystem.
Educate members on benefit programs provided by clients.
Deliver provider recommendations and referral guidance.
Complete cost estimates and communicate out-of-pocket responsibility.
Explain prescription formulary options and available cost-saving opportunities.
Proactively identify unmet clinical needs and connect members to appropriate clinical support.
Provide timely updates via phone and digital channels to ensure member support.

Minimum of 2 years of experience in a medical assistant/medical support role, or 3 years of experience working in a customer-facing role within the healthcare industry.
Ability to work effectively in a remote team environment.
Strong listening, reasoning, and analytical skills.
Exceptional verbal and written communication skills.
Strong ability and desire to learn continually in a changing environment.
Exceptional critical thinking and problem-solving skills.
Ability to efficiently organize work activities to meet deadlines.
Passion to provide the highest level of client satisfaction.
Proficiency in MS Office suite.

A full Benefits Package, starting on your first day of employment
Health, Dental, Vision, Life Insurance and more.
A 401k plan that includes a corporate match.
Paid Time Off 10 paid holidays per calendar year (8 fixed and 2 floating)
6 paid wellness days
Career Development & Growth: ongoing training, coaching and development specific to the Health Pro role

Health Pro Consultant

Key skills