Work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
Proven track record as an SME in chosen domain.
Ability to come up with Client POC/POV for with the product platform they are associated with.
Mentor Junior resources within the team, conduct KSS and lessons learnt.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Ticket Quality and deliverables review.
Status Reporting for the project.
Adherence to SLAs, experience in incident management, change management and problem management.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm's code of ethics and business conduct.
Demonstrate leadership capabilities by working with clients directly and leading the engagement.
Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
Good Team player. Take up cross competency work and contribute to COE activities.
Escalation/Risk management.
Requirements
6
10 years of experience
Strong hands-on experience with Discovery Studio and Analytics Studio
Proven expertise in data management, including data preparation, transformation, and governance.
Experience or certification in Business Intelligence (BI), ETL tools, CRM Analytics, and reporting platforms.
Proficient in leveraging data visualization and analytics tools such as Tableau, Salesforce CRM Analytics (Einstein Analytics), Power BI, Birst, etc., to generate actionable insights.
Skilled in data preparation techniques, including data wrangling, manipulation, and ETL processes.
Acts as a functional expert in CRM Analytics (CRMA) applications and capabilities
Strong understanding of Sales, Service clouds
Advanced proficiency in SQL, with the ability to work on complex queries and multi-source data integration.
Good understanding of dashboard design principles and user experience (UX) for both desktop and mobile platforms.
Competency in reading and writing Salesforce Analytics Query Language (SAQL) and Salesforce Object Query Language (SOQL).
Experience building and deploying Einstein Discovery stories.
Hands-on experience in administering, configuring, and securing CRM Analytics environments
Expertise in designing, building, and supporting CRM Analytics apps, datasets, dashboards, and lenses, evolving from operational reporting to advanced analytics solutions.
Experience integrating data from multiple sources using CRM Analytics connections and data source connectors.