Senior Associate, AES Salesforce CRMA - Operate

Role Overview

• Work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for with the product platform they are associated with.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review.
• Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Requirements

• 6
• 10 years of experience
• Strong hands-on experience with Discovery Studio and Analytics Studio
• Proven expertise in data management, including data preparation, transformation, and governance.
• Experience or certification in Business Intelligence (BI), ETL tools, CRM Analytics, and reporting platforms.
• Proficient in leveraging data visualization and analytics tools such as Tableau, Salesforce CRM Analytics (Einstein Analytics), Power BI, Birst, etc., to generate actionable insights.
• Skilled in data preparation techniques, including data wrangling, manipulation, and ETL processes.
• Acts as a functional expert in CRM Analytics (CRMA) applications and capabilities
• Strong understanding of Sales, Service clouds
• Advanced proficiency in SQL, with the ability to work on complex queries and multi-source data integration.
• Good understanding of dashboard design principles and user experience (UX) for both desktop and mobile platforms.
• Competency in reading and writing Salesforce Analytics Query Language (SAQL) and Salesforce Object Query Language (SOQL).
• Experience building and deploying Einstein Discovery stories.
• Hands-on experience in administering, configuring, and securing CRM Analytics environments
• Expertise in designing, building, and supporting CRM Analytics apps, datasets, dashboards, and lenses, evolving from operational reporting to advanced analytics solutions.
• Experience integrating data from multiple sources using CRM Analytics connections and data source connectors.

Tech Stack

• ETL
• SQL
• Tableau

Benefits

• Not Applicable