Provide high-level technical support for corporate platforms, ensuring availability and performance.
Respond promptly to internal client requests, logging and resolving them according to technical procedures.
Manage and keep the knowledge base up to date, reviewing documentation and proposing process improvements.
Triage, categorize, qualify, and quantify service requests with agility and efficiency.
Collaborate with resolver teams to resolve and follow up on customer requests.
Identify automation opportunities and develop or propose tools to address them.
Participate in security forums to prevent cyberattacks and ensure compliance with LGPD (Brazilian General Data Protection Law).
Monitor technology trends and evaluate/recommend new solutions.
Perform system analysis and proactive tuning.
Seek tools to automate root cause analysis of problems.
Discuss area indicators (KPIs) analytically and collaboratively.
Meet annual targets agreed with leadership.
Foster productive technical discussions within the team.
Drive systematic upgrades of legacy environments, coordinating with internal areas.
Participate in technical and contractual discussions with hardware and service vendors.
Propose improvements to the test (QA) environment to optimize timelines and deliveries.
Support technical training of junior analysts, apprentices and interns.

Bachelor's degree preferred in Information Technology, Computer Engineering, Information Systems or related fields.
Experience with VMware vSphere, Hyper-V, KVM, DCS, HCS and Citrix.
Management of hosts, clusters, templates, snapshots and high availability (HA).
Knowledge of vMotion, Storage vMotion, DRS, vCenter and ESXi.
Administration of Windows Server (2012, 2016, 2019, 2022).
Strong command of Active Directory, DNS, DHCP, GPO and WSUS.
Experience with PowerShell for task automation and scripting.
Experience with Microsoft Azure, OCI, GCP, DCS and HCS.
Management of virtual machines in cloud environments.
Knowledge of IaaS, PaaS, SaaS and hybrid cloud.
Experience with Azure AD, IAM and monitoring.
Knowledge of firewalls, VPNs, enterprise antivirus and server hardening.
Familiarity with ITSM tools (ServiceNow).
Analytical skills and a strong focus on problem solving.
Proactivity and autonomy to propose improvements.
Good communication skills for interaction with multidisciplinary teams.
Organized and detail-oriented in critical environments.
Collaborative mindset and willingness to share knowledge.

Choose the benefits that suit you and your dependents via a digital platform with categories including gym, meal vouchers (VR), food allowance (VA), pharmacy assistance, health care, dental care and life insurance;
Company mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited! Vivo's 5G is up to 10x faster!
Exclusive Vivo offers with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual bonus or PPR (performance-based profit sharing);
Plan for your future through a private pension plan;
Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses;
Work in an environment that respects your personality, dress style and individuality, and where you can be authentic. #ComeAsYouAre
Work remotely up to 3 times per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to help make a difference;
Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, as well as certifications and online courses;

Mid-level Support Analyst – Virtualization, Windows

Key skills