Serve B2B and/or B2C customers using a consultative approach—identify needs and recommend the optimal replacement parts solution.
Prepare quotes and estimates quickly and accurately, ensuring standardization, timelines and alignment with commercial policies.
Provide technical guidance on items (application, compatibility, alternatives and substitutions), liaising with internal teams when necessary.
Manage the service/post-sales cycle: order entry, follow-up, deadlines, deliveries and any incidents, keeping the customer informed.
Monitor and analyze stock availability and lead times, supporting the ready-to-ship strategy.
Collaborate with Logistics, Operations and Commercial teams to ensure execution and SLA compliance.
Identify process improvement opportunities based on data, KPIs and field feedback, proposing adjustments to improve efficiency and quality.
Keep service records and customer information up to date in systems (ERP/CRM), ensuring traceability.

Experience in post-sales and/or customer service in a corporate environment.
Experience with B2B and/or B2C customer service.
Availability for short trips when required (role is primarily office-based; 100% on-site).

Customer Service Analyst

Key skills