Customer Service Specialist

QVC Group is a Fortune 500 company known for its live social shopping experience and diverse retail brands. The Customer Service Specialist role involves assisting customers with inquiries, promoting products, and managing a high volume of calls while working remotely from Kentucky.

Responsibilities:

• Busy day handling our high volume of inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls include confirming refunds, taking payments, placing orders, and analyzing account data
• Report to an assigned Customer Service Supervisor

Requirements:

• Provide a distraction free work from home environment
• 12+ months of service experience
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens
• Follow our computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)