Support the analysis, design, development, and implementation of business processes within the VHA.
Conduct detailed assessments of current state operations and define future state concepts to advance organizational objectives.
Develop new business processes and redesign existing workflows to address identified challenges and improve effectiveness.
Monitor redesigned processes to ensure sustained improvement and alignment with VHA policies, priorities, and strategic goals.
Perform continuous process analysis in response to policy updates, organizational changes, and evolving healthcare delivery requirements.
Provide subject matter expertise on VHA Medical Center operations, VISN structures, and clinical/business process integration.
Apply specialized knowledge in Veterans healthcare program areas such as Patient Centered Medical Home, Mental Health (including Residential Rehabilitation and PTSD), Prosthetics, Telehealth, Women’s Health, Specialty Care, Veterans Homelessness, and Geriatrics and Extended Care.
Collaborate with VHA leadership and stakeholders to ensure that process improvement initiatives meet operational and clinical requirements.
Advise on the integration of business and clinical processes with affiliated healthcare education systems.

Master’s degree in Health Systems Management, Healthcare Administration, Public Health, Public Administration, or related field.
Minimum ten (10) years of experience in a large-scale government integrated healthcare system, with substantive Veterans healthcare program involvement.
Proven expertise in analyzing, designing, developing, and implementing healthcare business processes.
Extensive experience with VHA Medical Center operations and working knowledge of VISN structures.
Strong understanding of both clinical and administrative processes within the VHA.
Experience with affiliated healthcare education systems.
Demonstrated ability to diagnose operational challenges and develop effective process redesign strategies.
Excellent communication, facilitation, and collaboration skills.

Subject Matter Expert – Health Systems Analyst

Key skills