Key skills
SalesforceStakeholder ManagementCustomer SuccessAccount Management
About this role
Role Overview
- Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
- Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
- Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
- Plan and coordinate large-scale volunteer events
- logistics, timelines, registrations, materials, and internal and stakeholder management
- Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
- Maintain planning trackers and calendars to keep internal and external teams aligned
- Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
- Maintain internal documentation, including SOPs, best practices, and planning templates
- Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
- The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.
Requirements
- 3+ years of experience in customer success, account management support, or operations
- Experience using Salesforce to improve efficiency across operations
- Comfortable and confident in client-facing communications
- Strong attention to detail and superior organizational skills
- Ability to multitask and prioritize to manage multiple projects on tight timelines
- Candidate would ideally be located in Washington
- Experience working in a fast-paced startup environment
- Passion for our mission and the desire to make an impact in the world through technology
Benefits
- Health, Dental, and Vision
- Unlimited PTO + Holiday + Birthday off!
- Unlimited Social Impact Time Off (SITO)!
- A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more!