Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
Education: High school diploma or GED required; additional coursework or degree preferred.
Bilingual: English/Spanish required.
Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
Collaborative: Comfortable working with cross-functional teams to meet client needs.

Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
Professional Development : Tuition reimbursement up to $5,250 per year and access to our online education center
Additional Perks : Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

Order Processor, Bilingual (Eng/Span)

Key skills