Answer incoming patient calls professionally and efficiently
Manage high call volume for the Glendale office
Route calls appropriately based on patient needs (medication refills, referrals, scheduling, etc.)
Ensure no patient concern or voicemail goes unanswered
Monitor and respond to urgent after-hours/weekend voicemails when needed
Schedule and confirm patient appointments
Verify insurance eligibility and benefits
Upload insurance documentation into the system
Follow clinic workflows and documentation standards
Follow up on patient concerns and insurance-related issues
Ensure Medi-Cal verification is saved and uploaded accurately and on time
Support general front desk administrative workflows
Maintain HIPAA compliance and confidentiality standards

Previous healthcare or medical office experience required
Experience with insurance verification and eligibility checks required
Prior virtual assistant or front desk experience preferred
Must be proficient in speaking and writing Spanish and English very clearly
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Comfortable learning and navigating EHR/EMR systems
Experience with Office Ally or similar systems preferred
Ability to multitask across multiple platforms

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Bilingual Medical Virtual Assistant – Reception & Scheduling Support

Key skills