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Customer Service Coordinator at ASSA ABLOY Opening Solutions | JobVerse
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Customer Service Coordinator
ASSA ABLOY Opening Solutions
Website
LinkedIn
Customer Service Coordinator
United Kingdom
Full Time
1 week ago
No Sponsorship
Apply Now
Key skills
Sales
About this role
Role Overview
Follow up on quotations to assess potential order conversion and provide status reports.
Monitor contract progress and maintain records of each enquiry.
Assist with the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.
Record client and enquiry details, acting as the first point of contact.
Liaise with customers to clarify requirements and ensure accurate data entry.
Support Estimators by chasing quotations and contributing to forecasting and conversion metrics.
Ensure all enquiries are addressed within 24–48 hours of receipt.
Maintain detailed records of project status and client communications.
Update enquiry details and support the quote process with relevant information.
Keep customer data accurate and up to date in the system.
Requirements
Proven experience in customer service or administrative roles.
Familiarity with quotations or estimations (preferred).
Strong analytical skills and attention to detail.
Flexibility to adapt to changing priorities and deadlines.
Excellent organisational and multitasking abilities.
Benefits
Learning and career development opportunities.
Competitive salary and incentive bonus scheme.
Company pension scheme (7% employer contribution, rising to 12%).
25 days annual leave + Holiday Flex Scheme.
Death in Service Benefit.
Long Service Award.
Cycle to Work Scheme.
Childcare Vouchers.
Employee Assistance Programme.
Apply Now
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