Customer Service Coordinator

Role Overview

• Follow up on quotations to assess potential order conversion and provide status reports.
• Monitor contract progress and maintain records of each enquiry.
• Assist with the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.
• Record client and enquiry details, acting as the first point of contact.
• Liaise with customers to clarify requirements and ensure accurate data entry.
• Support Estimators by chasing quotations and contributing to forecasting and conversion metrics.
• Ensure all enquiries are addressed within 24–48 hours of receipt.
• Maintain detailed records of project status and client communications.
• Update enquiry details and support the quote process with relevant information.
• Keep customer data accurate and up to date in the system.

Requirements

• Proven experience in customer service or administrative roles.
• Familiarity with quotations or estimations (preferred).
• Strong analytical skills and attention to detail.
• Flexibility to adapt to changing priorities and deadlines.
• Excellent organisational and multitasking abilities.

Benefits

• Learning and career development opportunities.
• Competitive salary and incentive bonus scheme.
• Company pension scheme (7% employer contribution, rising to 12%).
• 25 days annual leave + Holiday Flex Scheme.
• Death in Service Benefit.
• Long Service Award.
• Cycle to Work Scheme.
• Childcare Vouchers.
• Employee Assistance Programme.