Lead global multi‑cloud operations strategy , aligning infrastructure services with JLL/T’s business and technology goals.
Plan, review, and manage projects and engagements to deliver scalable, reliable, and secure cloud infrastructure solutions.
Partner with internal teams, business leaders, and top management to translate requirements into actionable strategies that balance performance, compliance, cost, and agility.
Oversee Managed Service Provider (MSP) daily operations, ensuring SLA compliance, service quality, and continuous improvement in automation, observability, and MTTR reduction.
Maintain an “always‑on” operating model by implementing proactive monitoring, high availability best practices, and disaster recovery readiness.
Eliminate technical debt and modernize cloud platforms through standardization and infrastructure upgrades.
Define and report on key operational KPIs to measure uptime, responsiveness, incident resolution, and cost efficiency.
Manage budgets, forecasts, and financial controls for cloud services, applying FinOps principles to optimize resource utilization and spending.
Oversee license and subscription management across multi‑cloud environments to maximize efficiency and cost savings.
Build strong partnerships with vendors, service providers, and internal stakeholders, fostering a culture of responsiveness, innovation, and collaboration.

10+ years of experience leading infrastructure or cloud operations within large scale enterprise environments.
Deep expertise in managing multi cloud environments (Azure and AWS) across production, development, and hybrid workloads.
Demonstrated success managing MSPs or outsourced service providers, including SLA governance, performance management, and contract oversight.
Strong technical understanding of cloud networking, security, and automation principles, including Infrastructure as Code (Terraform, CloudFormation).
Experience with cloud monitoring and observability platforms (Datadog, Azure Monitor, CloudWatch,) and incident management processes.
Proven ability to implement cloud cost optimization and capacity planning strategies, maintaining strict budgetary controls.
Familiarity with reliability frameworks such as Site Reliability Engineering (SRE) and data‑driven operational measurement (SLA, SLO, SLIs).
Exposure to container orchestration (Kubernetes, AKS, EKS) and service mesh architecture
Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).

Senior Director, Cloud Infrastructure

Key skills