Director, Program Management

Role Overview

• Own end-to-end delivery for a portfolio of APL programs
• Establish and run program governance
• Ensure programs are delivered on time, on budget, and within scope
• Drive cross-team coordination across Professional Services, Product, Engineering, QA, and Operations
• Serve as a senior point of contact and trusted advisor for key APL clients
• Translate client priorities into clear program roadmaps
• Manage executive-level communications
• Implement and enforce delivery controls and governance frameworks
• Oversee release and production support planning
• Partner with Account Management to align on scope and revenue expectations
• Define and continuously improve APL delivery methodologies
• Champion best practices in program management across the APL PS organization
• Mentor project and program managers informally

Requirements

• 10+ years of experience in Program and Project Management
• 5+ years leading large, complex programs in financial services or enterprise software
• Proven experience delivering multi-workstream, multi-year client programs with multi-million-dollar budgets
• Strong background in governance, controls, and risk management
• Demonstrated ability to influence senior client stakeholders and manage C-level expectations
• Experience working with distributed, cross-functional teams
• Excellent communication, executive storytelling, and negotiation skills

Benefits

• medical/Rx insurance
• dental insurance
• vision insurance
• disability insurance
• life/AD&D insurance plans
• Flexible Savings Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Plan (EAP)
• health advocacy
• voluntary ancillary plans (accident, critical illness, hospital indemnity, legal, identity theft, auto/home, and pet insurance)
• 401(k) retirement savings plan with company match
• paid time off