To promote a strong collaborative team that delivers optimum customer service and productivity.
Responsible to align individual performance expectations with team goals.
Ensure that performance goals are clearly communicated while providing assistance, guidance and coaching support as needed.
Successfully perform all duties of a Corporate Travel Advisor.
Effectively communicate with team and management to promote an engaged and productive staff and to ensure goals are met.
Manage scheduling advisors to ensure all clients' travel needs or concerns are addressed.
Manage overtime as necessary, per office guidelines.
Oversee queue management and ensure that all tasks within the team are completed.
Coach a team of travel advisors to positively, efficiently and proactively address client requests.
Act as a resource and support for advisors, clients, and account management to answer questions regarding operational formats, applications, processes, procedures and company policies.
Partner with account management and the client to build a strong professional relationship and ensure satisfaction is achieved and expectations exceeded.
Conduct monthly 1:1s and performance recaps with each direct report.
In the case of unsatisfactory performance, work with the individual to develop a customized performance improvement plan and monitor the performance.
Promote and follow guidelines set forth in the Standards of Professional Conduct.
Support management decisions within the office and ask appropriate questions to ensure understanding of any change or new procedures.
Participate in, provide, and/or coordinate ongoing training/development opportunities that enable skills and knowledge development.
Keep abreast of industry developments.
Requirements
High School Diploma or equivalent is required.
Three to five years’ experience in the travel industry with successful management and/or supervisory skills strongly preferred
Proficiency in Sabre, Microsoft Word, Outlook
Effective communication skills; ability to communicate in a manner which ensures message is understood
Excellent diplomatic skills; the ability to establish and maintain positive relationships with both internal and external team members
Ability to deliver excellent internal and external customer service
Excellent problem-solving and trouble-shooting skills
Exceptional relationship management skills
Must have the ability to motivate, develop and effectively manage members of his/her team
Self-motivated and able to work well with frequently-shifting priorities
Must be willing to book travel when necessary.
Benefits
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period