Key skills
Communication
About this role
Role Overview
- Act as the liaison between customers and the IDEXX laboratories
- Answer customer questions and quickly resolve issues
- Provide and clarify lab test results
- Coordinate follow-up tests on samples
- Help coordinate the pickup and delivery of samples
Requirements
- Fluent in both French and English
- Highly motivated and goal-oriented
- Strong collaborator
- Proven track record of providing extraordinary customer service
- Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
- Strong computer and technical skills
- Master problem solver with attention to detail
- Ability to learn quickly and apply skills to a variety of customer interactions
- Superb listening and communication skills (verbal and written)
- Strong interpersonal skills to establish rapport quickly
- Associate’s or bachelor's degree in a computer-related or scientific discipline preferred, or equivalent combination of education and experience.
Benefits
- Health / Dental / Vision Benefits
- Eligible for annual bonus