Manage key accounts with respect to both customer service needs as well as technical service needs
Working as part of a dedicated team of customer experience, sales, and compliance professionals
Take ownership by working internally to coordinate waste disposal needs
Serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics, and field staff
Actively manage multiple customers including communications and logistical activities
Partner with Sales team to increase revenue growth of assigned accounts
Maintain thorough and updated customer records
Conduct research and work cross-functionally to resolve or escalate problems
Provide feedback to management on ways to increase efficiencies

Bachelor’s degree coupled with 5+ years of work experience in a technical account management or customer service role
High level of Customer Service acumen and business acumen
Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce
Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
Ability to manage several tasks simultaneously and meet deadlines
work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.

health, dental, vision, life, and disability insurance plans starting on the first day of employment
paid time off
wellness benefits
employee discount program
tuition assistance
401k with company matching

Technical Account Manager

Key skills