Customer Service Specialist

Role Overview

• support QVC and help answer our inbound customer calls
• assist customers by problem-solving and de-escalating unique situations
• promote products and improve sales while maintaining a high-paced call volume
• handle a high volume of our inbound customer inquiries
• offer additional products on each customer interaction
• assist customers with questions while personalizing the experience for each caller
• calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• report to an assigned Customer Service Supervisor

Requirements

• 12 months or more of customer service experience
• provide a distraction free work from home environment
• learn and work in a virtual environment
• communicate with a variety of styles
• navigate multiple systems and screens
• follow QVC computer system requirements
• troubleshoot own technical problems (partner with IT when needed)
• available to work weekends, holidays, and additional hours

Benefits

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits