Account Development Specialist

Role Overview

• Manage and grow a defined portfolio of low-frequency customer accounts
• Independently manage and develop an assigned portion of the territory, with direct responsibility for driving customer engagement, account growth, and incremental revenue
• Partner with ISR to support shared territory growth, coordinate account development activities, and drive expansion across aligned accounts
• Proactively prospect and engage customers via phone, email, videoconferencing, and other virtual tools to identify account potential and drive revenue growth
• Identify opportunities for account expansion and cross-selling based on customer profiles, purchase history, and business needs
• Maintain accurate documentation of customer activity, opportunities, and next steps in CRM
• Guide customers toward digital self-service tools and online purchasing where appropriate
• Partner with Inside Sales Representatives to transition reactivated or high-potential accounts for ongoing management
• Participate in regular coaching sessions and training to strengthen prospecting, virtual selling, and account development skills

Requirements

• Bachelor’s degree required, no prior experience required
• Preferred fields of study: Sciences, Biology, Chemistry, or related field
• Prior sales, lab experience, or business development experience is an asset
• Strong communication, prospecting, and virtual selling skills
• Proficiency in Salesforce (or similar CRM) and Microsoft Office Suite
• Ability to deliver excellent customer service
• Strong organizational, prioritization, and time management skills
• Collaborative team player with a customer-first mindset
• Demonstrated aptitude for learning technical and scientific concepts
• Ability to work both independently and collaboratively in a team environment
• Travel occasionally for customer meetings and training (10–20%)

Benefits

• Accessibility/Disability Access
• Health insurance
• Flexible working hours