Resolve issues related to execution delays and account management.
Assist clients to understand the market trends, tools and resources available.
Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.
Attend live events and Expos.
Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

At least 1 year experience in a Customer Support/Sales position in a regulated financial services company.
Native in Turkish & excellent command of English language.
Any additional language will be considered as an advantage.
Deep understanding and experience with financial products and ETDs such as Futures & Options, will be considered as a big advantage.
College or university degree.
Detail orientation, organization and communication skills.
Good capacity of Microsoft Office applications.
Professionalism, work ethic, self-motivation, and team spirit.
Positive can-do attitude.
Flexibility to work on public holidays on rotation from 9:00 -18:00 (Cyprus Time Zone).

A Unique Opportunity for a career in a global, fast-growing company.
Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).
Opportunities to learn and grow through our “Employee Training & Development program”.
Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care.
Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.
Birthday and Loyalty benefits.

Client Services Officer, Turkish

Key skills