Establish successful working relationship with regional client organization.
Thoroughly understand client contractual requirements and assure team delivery of "best in class" services.
Lead regional team to provide cohesive technical/administrative customer service which responds quickly, positively and effectively.
Implement C&W policies and client objectives.
Foster clear communication.
Remove roadblocks and encourage ownership.
Be present in the field.
Thoroughly understand and be highly proficient in all C&W and client technology, software platforms and dashboards.
Assist team members in expanding their expertise in using technology.
Master the operation of CMMS and utilize reporting functions to review the effectiveness of the region's on-demand work order execution.
Work with team to assure their engagement in and management of work orders in real time.
Share insights into response time, trends, productivity, self-performance, capital spending and quality.
Provide guidance on the correct preventive maintenance approaches.
Assure all sites are performing PM's at the required intervals with the most efficient staffing.
Facilitate accurate Facility Condition Assessments at required intervals.
Work with vendors to maximize the effectiveness and value of their goods and services.
Take ownership of financial requirements of the region.

A Bachelor’s degree is required.
12 years of facilities experience/minimum of 7 years in commercial high-rise, campus or portfolio environment with at least 3 years as a senior facilities manager
Experience in maintenance, construction, engineering, and all facets of property operation and building management preferred.
Retail facilities experience preferred.
CMMS/Work Order Management experience is preferred.
Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications a plus.
Ability to read and understand construction specifications and blueprints
Proficient in understanding management agreements and contract language
Skilled in Building Management Systems maintenance and monitoring.
Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)

Regional Facilities Manager – Retail

Key skills