Serve as senior executive relationship manager for a large, global client account
Define and execute the overall account vision, strategy, and performance goals aligned to client business objectives
Lead multidisciplinary account teams across Integrated Facility Management, Transaction Management, Project & Development Services, Portfolio Administration, and Workplace Strategy
Drive client satisfaction, innovation, and continuous improvement across all service lines
Maintain full P&L ownership, including budgets, forecasts, profitability, and EBITDA targets
Identify and execute opportunities for service expansion, increased share of wallet, and contract renewals
Lead executive-level business reviews, governance meetings, and growth discussions
Ensure disciplined contract management, proactive risk mitigation, and timely issue resolution
Partner with internal stakeholders (Finance, HR, Legal, Quality, Operations) to deliver best-in-class outcomes
Lead, develop, and inspire a high-performing account leadership team
Foster a client-first culture focused on accountability, collaboration, and results
Partner with HR on talent planning, succession planning, performance management, and DE&I initiatives
Promote strong collaboration across Cushman & Wakefield service lines and global regions

Bachelor’s degree required; MBA or Master’s degree preferred
12–15+ years of progressive leadership experience in global occupier services, outsourcing, or commercial real estate
Proven success leading large, complex, global client accounts
Demonstrated P&L ownership and financial management expertise
Strong executive presence with excellent communication and relationship management skills
Experience leading leaders within a matrixed organization

Senior Account Director

Key skills