Bilingual Service Coordinator

Role Overview

• Contact member to coordinate services, including scheduling in-person member appointments, transition of care appointments, and assessment care plan appointments
• Schedule member transportation to medical and behavioral health appointments
• Cross functionally works with care coordination, housing, and clinical departments to plan, coordinate, and schedule services for members
• Identify member needs, including social drivers of health
• Identify any lapse of assessments and assist department in scheduling in-person visits to ensure compliancy with timely completed assessments
• Collaborate with Leaders and Regional Manager to identify and prioritize contacts and scheduling listing to achieve departmental goals monthly
• Contact members for potential service engagement
• Provide monthly core services, including conducting member in-person services and visits
• Submit documentation to health plan portals
• Participate in community outreach, including presentation to community partners, tabling community events, and other community engagement efforts
• Ensure adherence to established protocols for various concerns, including recognizing and addressing any signs of safety issues and abuse
• Ability to foster positive interactions with staff, diverse members, and community
• Address employee inquiries and process all requests promptly
• Comply with departmental and companywide policies and procedures
• Adhere to safety and injury prevention policies and regulations
• Actively identify process issues and make recommendations for improvement
• Perform other duties as assigned or required

Requirements

• Diploma/GED required, associate degree preferred
• Minimum 2+ years of experience in healthcare administration, high-volume customer service, social services, and/or care coordination
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection
• Fluency in English (written and verbal), Bilingual in Spanish

Benefits

• Make an impact: an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth: opportunities to develop and grow your career with us
• Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
• Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• 401(k) plan