Training and Compliance Coordinator

Role Overview

Managing the whole DART team training. To include the running of different team wide initiative, ensuring team training is recorded and all training material is up to date and relevant Delivering the Induction Programme for new starters. To include reviewing and developing the programme and material periodically Conducting the team wide quality assurance. To include call and file audits, feedback sessions with the team and clients, complaint reviews, customer journey audits, bulk client audits and feeding back results to management Monitoring team training needs/skills gaps/efficiency of working utilising the capability matrix Developing the buddy system and induction programme to ensure ongoing training within the team is captured Implementing and delivering new training programmes in line with client and team needs Management of supplier governance. To include supplier quality audits, supplier on site audits and onboarding of new suppliers and managing the relationships Assist in sharing best practice and knowledge within the team Assist with on boarding new clients and the risk and process management of this Assist in dealing with and attending client compliance and due diligence audits Drafting, review and implementation of new and existing policies owned by the Training and Compliance team

Requirements

Experience from within a debt recovery, collections environment Previous training experience is advantageous Excellent communication skills, clear and concise, in both written and verbal To be a team player, personable and approachable demeanour Self-starter with a can do attitude Competent with Microsoft office including outlook, excel, word and PowerPoint Experience from within a debt recovery, collections environment

Tech Stack

• Dart

Benefits

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it. We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Milton Keynes, Nottingham, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells. Do you want to check out our amazing benefits? Additional information: Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward. Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here. Equal opportunities Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.