Key skills
CRMWorkdayCommunicationAccount ManagementSales
About this role
Role Overview
- Support the development and execution of account plans for assigned customers
- Maintain regular contact with customers to strengthen relationships and ensure satisfaction
- Coordinate with internal stakeholders to deliver solutions aligned with customer needs
- Identify and qualify new sales opportunities within existing and prospective accounts
- Build relationships with key decision-makers and influencers
- Support sales activities including customer meetings, presentations, and follow-ups
- Understand customer needs, challenges, and business drivers through structured engagement
- Maintain accurate and up-to-date records in the CRM system (e.g., Workday)
- Gather and share customer feedback to support continuous improvement
Requirements
- Basic account management and sales support capabilities
- Strong communication and interpersonal skills
- Ability to understand customer needs and support solution development
- Planning and organizational skills
- Familiarity with CRM systems
Benefits
- Competitive salary, level depending on experience, plus incentive package
- Standard working hours are Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm
- Flexibility will be required to meet customer and business needs
- Superb benefits including car allowance, company pension contribution up to 12.5% dependent upon criteria, private medical insurance and healthcare scheme, 25 days holiday plus bank holidays with increments based on length of service