About this role

Support client onboarding to ensure a smooth transition from sales to delivery
Act as a primary point of contact for assigned accounts
Maintain regular communication with clients to ensure engagement and satisfaction
Proactively identify and help resolve client issues
Coordinate with internal teams (delivery, project managers, etc.) to support timely execution
Monitor account activity and flag potential risks or delays
Help ensure alignment between client expectations and internal delivery
Track client usage, engagement, and overall health
Identify opportunities for upsell and cross-sell within existing accounts
Maintain accurate CRM records and account data

2–4 years in Customer Success, Account Management, or Client Services roles, ideally in B2B environments
Familiarity with technology products or services (SaaS preferred)
Strong written and verbal communication skills in English
Experience handling client relationships, including issue resolution and ongoing support
Experience with CRM tools (HubSpot, Zoho, or similar) and project management tools (ClickUp, Trello, etc.)
Basic understanding of customer success metrics (retention, churn, engagement)
Proactive, detail-oriented, and comfortable working in a hands-on, collaborative environment

Customer Success Specialist

Key skills