Key skills
WordPressCommunicationNetwork Security
About this role
Role Overview
- Collaborate with the Customer Support team to troubleshoot and resolve customer issues related to the Wordfence plugin.
- Participate in weekly meetings with the core Wordfence, Customer Support, and Care and Response teams.
- Collaborate with the Marketing team to gain insight into marketing strategy and SEO principles.
- Support the Quality Assurance team by testing the Wordfence plugin and website improvements.
- Support the Threat Intelligence team by researching plugin vulnerabilities and identifying various exploits.
- Conduct independent study and successful completion of Security+ certification.
Requirements
- Currently enrolled in a Bachelor’s degree program in Computer Science, Information Security, or a related field.
- Basic understanding of web technologies and security concepts.
- Strong interest in pursuing a career in information security.
- Ability to work collaboratively in a team environment.
- Strong attention to detail and commitment to delivering high-quality work.
Preferred (But Not Required) Skills & Knowledge
- Familiarity with WordPress CMS, plugins, and themes.
- Familiarity with website hosting tools such as cPanel and FTP.
- Basic knowledge of network security principles and technologies.
- Experience with customer support or customer-facing roles.
- Basic understanding of QA processes and methodologies.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Tech Stack
- WordPress
Benefits
- Eligible for paid company holidays.
- Eligible for overtime pay.
- 401(k) with a 4% Safe Harbor company match that is 100% vested immediately.