Operational Excellence & Standards Leader

Role Overview

• Lead operational excellence initiatives across the North America OM&U region to improve productivity, service execution, and business performance
• Develop and implement strategies to optimize end-to-end service operations, including planning, resource utilization, workflow efficiency, and execution consistency
• Establish operating rhythms, performance reviews, and management systems to drive accountability and results
• Partner with regional and functional leaders to identify operational gaps, remove barriers, and implement scalable solutions
• Drive standard work, process discipline, and performance management across service operations
• Lead the deployment of lean methodologies across the organization, including kaizen, value stream mapping, daily management, visual management, standard work, problem solving, and root cause analysis
• Build and execute a multi-year lean roadmap aligned with business priorities and customer outcomes
• Facilitate continuous improvement events and coach teams to identify waste, improve flow, and reduce process variation
• Develop sustainable lean operating systems that improve safety, quality, delivery, and cost performance
• Champion a culture of continuous improvement at all levels of the organization
• Translate business strategy into operational priorities, metrics, and execution plans
• Use data and analytics to assess performance, identify trends, and prioritize improvement opportunities
• Drive KPI ownership across the organization, including service productivity, cycle time, first-time fix, cost performance, on-time delivery, and customer satisfaction
• Support annual operating planning and strategic initiatives with operational insights and execution rigor
• Provide regular business updates to senior leadership on progress, risks, and outcomes
• Lead organizational change efforts associated with process transformation and operating model improvements
• Coach leaders and teams in lean principles, problem-solving methods, and continuous improvement behaviors
• Build organizational capability through training, mentoring, and the development of lean leaders across the region
• Influence cross-functional stakeholders and foster alignment in a matrixed environment
• Promote a culture grounded in safety, accountability, teamwork, and customer focus

Requirements

• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or related field
• 10+ years of progressive leadership experience in operations, services, manufacturing, supply chain, continuous improvement or related field
• Ability and willingness to travel across North America 10% as needed
• Significant experience leading lean transformation and operational excellence initiatives in a complex, multi-site organization
• Demonstrated success driving measurable business improvements in productivity, quality, cost, and delivery
• Strong experience with lean tools and methodologies, including kaizen, value stream mapping, root cause problem solving, and daily management systems
• Experience leading cross-functional teams and influencing senior stakeholders in a matrixed environment
• Strong business acumen, analytical skills, and ability to use data to drive decisions
• Excellent communication, facilitation, and leadership skills

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off