The Senior Participant Communication Strategist develops, implements, manages and measures the participant communications strategy (multi-touch and multi-channel) for Empower's most high-profile and complex clients in the Large/Mega/Not-For-Profit market.
Ensures client satisfaction while managing client profitability with the entire service team.
Responsible for accurate and timely communications relating to plan activity, as well as more strategic action-based campaigns to assist with changing participant behavior.
Helps to improve financial education and overall participant wellness through creative tools; often spearheading the development of new resources.
Reviews and recommends communication design and delivery strategies while managing a complex book of business.
Will have ownership over participant communication budget, deliverables, quality control, timelines, metrics and planning.
Regularly attends and presents new concepts or provides campaign updates during client meetings, whether in person, via webcast or phone.
Explains complex concepts and builds consensus with client contacts.

Bachelor's degree in marketing, business, journalism, communications, finance or relevant field
Master’s degree preferred
Retirement industry experience; typically, a minimum of seven years, including knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance
Retirement communications experience; typically, a minimum of seven years, including experience with required and discretionary communication deliverables
Specifically, familiarity with variable data, personalization and multi-channel delivery approaches to communications
Project management skills
Client management experience; typically, a minimum of seven years, in corporate benefits, communications or marketing
Advisor/Intermediary relationship experience and an understanding of their role
Strong presentation skills, along with strong written and oral communication skills
High competency in Microsoft Office Suite, Salesforce and various workflow tools, along with aptitude to quickly learn other systems/software
Proven technical and persuasive writing skills, along with style guide knowledge, to efficiently write custom communications
Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections
Adaptable to a fluid work environment and seasonal spikes in workload
Role requires understanding of and adherence to communication budget and expense variables associated with client relationships

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short
and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Senior Strategist, Participant Communication

Key skills