Take inbound calls in a supportive call center environment for current customers who may have expressed a need to cancel their move with us
Make outbound follow-up calls and emails in attempts to overcome objections and retain the customer
Will routinely work closely with our sales management team to understand pricing
Responsible for gathering, cataloging, and processing retention data
Use rapport/sales tactics to ensure customers thoroughly understand the value of the products we offer
Scopes, approves, and adjusts pricing, as well as determines potential loss amounts.
Prepares report orders saved, revenue retained, and potential revenue lost.
Effectively manages pending cancellation or requests in accordance with sales/retention best practices
Effectively handles all calls from customers or internal transfers alike

1 – 2 Years Sales/Retention Processing Experience is a plus
Ability to work in a call center environment
Proven ability to work efficiently and desire to provide a high level of customer care in a high-volume environment
Excellent verbal and written communication skills
Familiarity with Passport and Infusionsoft is a plus
PC proficiency with experience using Microsoft Outlook, Word and Excel
Desire to work in a team atmosphere
Must possess a positive attitude

Customer Loyalty

Key skills