Leading the technical support team to provide efficient, professional technical support services
Building and optimizing the technical support system
Managing the support team’s daily work
Ensuring timely and effective resolution of technical issues
Improving user satisfaction
Providing strong technical support for the stable operation of the platform
Balancing service quality, efficiency, and team development
Establishing a team knowledge sharing mechanism
Optimizing the technical support channel
Leading the team to handle complex technical issues
Cooperating with internal technical resources

5+ years of technical support or related work experience
2+ years of team management experience (preferably in fintech, digital currency, or payment-related industries)
Proficient in computer operation and common technical tools
Familiar with technical support processes and tools
Excellent team management, communication, and coordination skills
Strong sense of responsibility and good pressure resistance
Proficient in oral and written English
Bachelor’s degree or above in computer science, information technology, electronic engineering, or related majors

Technical Support Manager

Key skills