Manager, Mortgage Compliance – Examinations

Role Overview

• Lead audit and examination management
• Serve as the primary point of contact for all regulatory, investor, and internal audit engagements, establishing and maintaining consistent SOPs and standards across all engagements.
• Own the end-to-end audit lifecycle, including intake, coordination of requests, response development, stakeholder alignment, walkthroughs, delivery of regulator
• and auditor-facing materials, and entrance and exit meetings.
• Lead engagement strategy, including positioning, narrative development, and response quality.
• Review, accept, challenge, and otherwise respond to audit findings, including negotiating outcomes and drafting formal responses.
• Maintain a centralized view of all issues identified in audits, exams, control tests, and other inputs.
• Provide clear, timely reporting on audit findings, opinions, and outcomes to operational teams and leadership.
• Own remediation planning and issue coordination
• Collaborate to translate findings and identified deficiencies into structured remediation plans with clear ownership, timelines, and validation criteria.
• Coordinate across teams to drive progress, remove blockers, and maintain accountability.
• Help ensure issues are documented, tracked, and actively managed through resolution, and ultimately validate that corrective actions are implemented and sustainable.
• Manage regulatory filings and reporting obligations
• Manage the Compliance Calendar.
• Oversee timely completion of all required regulatory and agency filings, including HMDA and production and volume reporting.
• Lead work to timely file all company renewal applications with external partners such as FHA, Fannie Mae, Freddie Mac, and the Veteran’s Administration.
• Manage the BSA/AML program workflow, including monitoring intake channels and triaging alerts, and develop final investigation reports and resulting recommendations.
• Lead field support and issue intake operations
• Manage the Help Desk for handling production questions, issue resolution, and frontline compliance support, ensuring timely, accurate, and practical responses to business inquiries.
• Leverage intake trends to identify systemic issues and inform broader compliance priorities.
• Maintain policy governance and control documentation
• Oversee the policy library and ensure all policies are reviewed, updated, and approved on a defined cadence.
• Coordinate with subject matter experts to ensure policies reflect current regulatory requirements and operational practices.
• Support regulatory change management
• Partner across Legal, Compliance, and business teams to assess and operationalize regulatory, agency, and industry changes.
• Ensure impacts are identified, communicated, and incorporated into processes, policies, and controls.
• Build and improve compliance systems and tooling
• Continuously evaluate and improve workflows, tooling, and systems used to manage audits, issues, and compliance operations.
• Partner with Product and technical teams to design and implement scalable solutions, including AI-enabled capabilities.
• Drive automation and standardization to reduce manual processes and improve consistency.

Requirements

• A mortgage compliance or regulatory leader with significant experience in audit and examination management within mortgage origination.
• Proven experience managing responses to regulatory and internal audit engagements, including the ability to establish transparent and positive relationships with regulators and auditors.
• Strong understanding of core mortgage regulations (e.g., TILA, RESPA, HMDA, ECOA, SAFE Act) and practical application in operations.
• Experienced in translating findings and regulatory expectations into actionable remediation and operational improvements.
• Ability to creatively design and construct artificial intelligence prompts, agents, workflows and interfaces that improve efficiency while maintaining accuracy.
• Demonstrated ability to manage teams and drive outcomes in a fast-paced, high-stakes environment.
• Skilled at building structure, tracking mechanisms, and reporting that create clarity and accountability.
• Effective at influencing cross-functional stakeholders and coordinating work across multiple teams.
• Comfortable operating in ambiguity and building scalable processes and systems from evolving requirements.

Benefits

• equity awards based on experience, performance and location