Senior Wireless Network Engineer

Role Overview

• Act as a senior escalation point for wireless incidents from the Service Desk and offshore Network Operations teams
• Troubleshoot complex wireless performance, connectivity, and authentication issues in enterprise environments
• Perform root cause analysis and drive issues through resolution in accordance with SLA and operational standards
• Provide on-call or after-hours support as required for critical incidents and maintenance activities
• Administer, maintain, and troubleshoot: Cisco Wireless LAN Controllers (WLCs) 9800s and Access Points, Juniper Mist Access Points and Mist Cloud, Meraki wireless infrastructure and cloud management
• Perform software upgrades, configuration changes, and lifecycle maintenance for wireless platforms
• Validate and optimize RF design, roaming behavior, and wireless security configurations
• Travel to customer or corporate sites to conduct wireless site surveys (pre-deployment, post-deployment, and troubleshooting)
• Perform onsite diagnostics and remediation
• Validate RF coverage, capacity, and interference issues
• Produce survey reports and actionable recommendations
• Design, implement, and troubleshoot wireless authentication solutions
• Troubleshoot authentication failures across wireless, wired, and NAC integrations
• Configure and troubleshoot access-layer networking supporting wireless infrastructure
• Plan, document, and execute network changes following established change management processes
• Assess risk, develop rollback plans, and coordinate with stakeholders for scheduled maintenance
• Create and maintain high-quality documentation, including: Operational runbooks and support procedures, Product and platform support guides, Standard operating procedures (SOPs)

Requirements

• Strong enterprise wireless engineering experience
• Hands-on expertise with: Cisco Wireless (WLCs, APs), Juniper Mist APs and Mist Cloud, Meraki wireless and cloud management
• Solid understanding of: Wireless RF fundamentals and design principles, Authentication protocols (802.1X, EAP, RADIUS), Cisco ISE administration and troubleshooting
• Experience with Cisco and Juniper access-layer switching and VLANs
• Strong CLI troubleshooting skills
• Excellent verbal and written communication skills
• Ability to explain complex technical issues to non-technical stakeholders
• Strong documentation and technical writing capabilities
• Proven experience working in an operations or escalation-driven environment
• Ability to manage multiple priorities under pressure
• Wireless or networking certifications (e.g., CCNP Wireless, CWNA, Mist certifications, Meraki certifications)
• Experience supporting global or large-scale enterprise networks
• Familiarity with ITIL or structured operations frameworks
• Ability and willingness to travel for onsite wireless surveys and troubleshooting as required

Tech Stack

• Cloud
• Switching

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law