Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers
Manage diverse customer needs through robust product knowledge and expertise
Consult on best practices, workflows, and management business reviews
Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
Record customer activity, outcomes, issues, and communication in customer management tools
Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams
Work with Sales to understand the details of upcoming customer renewals
Use customer management tools to track customer communication, issues, and metrics

Undergraduate degree or equivalent combination of education and experience in a related field
2 years of related experience in Customer Success, Account Management, or Sales
Fluency in Finnish and English
Excellent communication skills and able to demonstrate the ability to communicate at multiple levels
Additional fluency in Norwegian or Swedish
Evidence of successful relationship building both internally and externally
Experience supporting a SaaS application preferred
Expert observation, communication, and presentation skills with a high level of comfort delivering consultative recommendations to executives & management teams
Self-starter with the ability to manage time and prioritise competing demands
Working experience with customers across the Financial Services sector is a plus

Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements

Customer Success Manager – Finnish Speaker

Key skills