Supports automation and AIOps tasks across IT operations.
Assists with workflow orchestration, data preparation for model training, event correlation, predictive alerting, and routine scripting activities.
Helps maintain dashboards, monitor workflow success rates, and contribute to continuous improvement of automated processes.

Minimum Degree Required : Bachelors Degree
Preferred : Bachelors or master’s in science, Computer Science, Engineering
Minimum Years of Experience : 4 –7year(s)
Certifications Required : None
Certifications Preferred : AWS Cloud Practitioner; Azure Fundamentals; ITIL Foundation, Terraform, Ansible, ServiceNOW Developer, AI Certifications ( Langchain , Langgraph , AWS AI), React, Amelia Platform
Required / Mandatory Knowledge/Skills :
Foundational understanding of automation concepts, workflow orchestration, and event-driven operations
Basic scripting ability (PowerShell, Shell, Python, or JavaScript)
Familiarity with AI/ML concepts, LLM outputs, and how models interact with operational processes
Ability to support intake workflows, request routing, and ticket categorization
Understanding of cloud-native automation services (AWS Lambda, API Gateway, Step Functions)
Ability to validate workflow runs, identify failures, and escalate issues
Comfort with data collection, cleansing, and preparation for model tuning
Ability to review automation logs and telemetry signals for anomalies
Experience documenting runbooks, process flows, and SOPs

Senior Associate, IT Infra/Cloud – Service Reliability, Automation

Key skills