Customer Order Fulfillment Manager

Role Overview

• Own end to end execution of customer orders and projects from order receipt through shipment.
• Serve as the primary point of contact for customers (trade, intercompany, intracompany).
• Actively manage priorities, risks, recovery actions, and escalation to protect delivery commitments.
• Ensure clear, proactive communication on order status, risks, and mitigation plans.
• Participate in internal and external and review meetings.
• Act as the single point of contact for execution related customer requests.
• Coordinate resolution of liquidated damages (LD) claims, credit notes, and quality issues in cooperation with Quality Assurance.
• Ensure adherence to contractual terms while protecting business interests.
• Build and maintain strong relationships with distributors, OEMs, end customers, and intercompany partners.
• Lead day to day purchasing activities supporting customer order execution.
• Ensure timely PO placement, supplier confirmation, expediting, and material receipt.
• Actively manage shortages, delivery risks, and recovery actions with suppliers.
• Coordinate closely with planning and operations to align material availability with shipping plans.
• Oversee order scheduling and production planning in line with customer demand and capacity.
• Coordinate daily with Assembly, Warehouse, and Shipping to ensure execution of shipping priorities.
• Drive cross functional alignment to resolve constraints and meet delivery targets.
• Drive strategic supply chain and procurement initiatives, including supplier selection and development.
• Lead cost, lead time, MOQ, and supplier performance improvement initiatives.
• Improve supplier on time delivery, resilience, and localization.
• Collaborate closely with the European Supply Chain organization to ensure regional and global alignment.
• Plan and manage execution in line with the POR (rolling operational and financial plan).
• Provide regular execution updates to Finance, including monthly POR reviews.
• Manage execution related changes to protect delivery performance and margins.
• Support working capital optimization through disciplined execution and purchasing decisions.
• Collaborate with European Collections Organization to support resolution of overdue receivables.
• Comply with trade compliance and check point regulations.
• Lead, coach, and develop the Customer Order Fulfillment team.
• Ensure effective workload planning and team utilization.
• Set objectives, conduct performance reviews, and support employee development.
• Drive continuous improvement initiatives, lessons learned, and best practice sharing.
• Ensure compliance with Environmental, Safety, and Health (ESH) regulations.
• Actively promote a strong safety culture within the organization.

Requirements

• Bachelor’s degree in Business, Economics, Logistics, Supply Chain, and a relevant work experience.
• 3+ years of experience in order fulfillment, supply chain, procurement, or execution roles in a manufacturing environment.
• Strong understanding of Quote to Cash and order execution processes.
• Experience working with ERP systems (Oracle preferred).
• Strong customer orientation and problem solving mindset.
• Excellent communication and coordination skills.
• Fluent in English and Hungarian.

Tech Stack

• Assembly
• ERP
• Oracle

Benefits

• Benefit for commuting
• Free sporting opportunities
• Possibility for Home office work