Key skills
LeadershipTeam LeadershipCommunicationRemote Work
About this role
Role Overview
- Manage a team of 4–6 operations associates handling end-to-end fine art shipments.
- Own your team's performance across key metrics.
- Serve as the escalation point for complex operational situations.
- Monitor active shipments across your team's portfolio and identify bottlenecks early.
- Coach your team on client communication standards.
- Manage carrier and partner performance.
- Drive continuous improvement by identifying recurring issues and designing new processes.
- Recruit, onboard, and develop talent.
Requirements
- 5+ years in fine art logistics, fine art freight forwarding, or other high-value product logistics.
- Fluent in English and French required.
- Proven team leadership or the ability to quickly develop management skills.
- Strong grounding in complex transport operations.
- Nice to have: air freight, road transport, and export documentation experience.
- Client-facing instincts and strong communication skills.
- Fluent in the end-to-end shipment lifecycle.
- Comfortable with KPI-driven management.
Benefits
- Flexible remote work: 3 days/week remote plus up to 6 weeks/year of remote work.
- A comprehensive onboarding program to ensure you have what you need to grow in your role.
- A dynamic and supportive team culture that values informal communication and trust-based relationships.
- Meal vouchers.
- Health insurance with SideCare.
- Internal virtual and in-person events and initiatives: after-work drinks, team-building activities, etc.