CRM Associate Director

Role Overview

• Be responsible for your cost center within the area, managing margin, allocation, revenue, and ensuring profitability;
• Monitor key performance indicators (KPIs) for your structure and make data-driven decisions;
• Ensure efficient allocation of resources (people, budget) and plan growth based on the area's strategic directives.
• Perform formal people management, supporting the development of their skills and ensuring management practices aligned with company standards;
• Promote team development by participating in calibration processes, succession planning, and career follow-ups;
• Intervene in critical team situations and assist in conflict management, ensuring a healthy and collaborative work environment;
• Actively participate in selection processes for more senior positions within the area.
• Maintain relationships with key stakeholders at client organizations, delivering value and ensuring expectation alignment;
• Participate in strategic meetings to ensure alignment of deliverables and reinforce the value of our service/product;
• Seek opportunities for expansion or innovation within projects;
• Collaborate with the Growth team in prospecting new business, contributing strategic and technical insights.
• Lead the creation of CRM solutions and proposals that go beyond the operational, focusing on Martech Architecture and Omnichannel Journeys;
• Act as a Subject Matter Expert in commercial meetings, translating client needs into profitable and innovative service models;
• Elevate the level of strategic conversation with current clients, moving away from tactical discussions and positioning Monks as a business partner.
• Evaluate and optimize internal processes in the area to ensure greater efficiency and quality in deliverables;
• Collaborate with other areas to develop joint strategies aligned with business goals;
• Anticipate market trends and client movements, supporting the implementation of solutions and improvements that increase generated value and differentiate our market presence.

Tech Stack

• Cloud