Key skills
FluxRisk ManagementCommunicationRemote Work
About this role
Role Overview
- Oversee the quality, performance and availability of infrastructure services covering Network, Operational Security, systems and data flows.
- Ensure compliance with service commitments (SLA / OLA – Service Level Agreement / Operational Level Agreement) and Group standards.
- Lead operational and contractual governance with suppliers (service committees, operational committees, steering committees
- COPIL).
- Supervise the management of major incidents, problems and multi-vendor escalations according to ITIL processes (Information Technology Infrastructure Library).
- Ensure the operational readiness and security of environments, in coordination with the CISO (Chief Information Security Officer).
- Monitor performance through KPIs, reporting, action plans and risk management.
- Contribute to continuous improvement, industrialization and automation of run/operational activities.
Requirements
- Bachelor's degree in Computer Science or equivalent, with significant experience in managing IT infrastructure services
- Proven experience with multi-vendor environments and contractual management of IT services
- Good knowledge of ITIL processes (Incident, Problem, Change)
- Strong service orientation, rigor, analytical and prioritization skills
- Excellent communication and coordination skills with technical and business stakeholders
- Professional English at C1 level, both written and spoken, in an international context
Tech Stack
- Flux
Benefits
- Company canteen, meal vouchers or meal allowances depending on site
- Access to employee social benefits
- Remote work in accordance with the applicable agreement
- Health insurance and group income protection
- Employee savings plan (profit-sharing)
- 50% reimbursement of public transport costs