Provide customer support via email, chat, WhatsApp, telephone and remotely in an agile, practical and efficient manner so users feel confident and have their questions satisfactorily resolved
Maintain strong customer relationships and a comprehensive understanding of all applications of the Minha Effecti system, as well as company policies and procedures
Analyze processes and routines carried out within the department to propose and implement best practices for using the Minha Effecti tool
Organize and keep support records up to date to ensure customer requests are answered and to perform follow-ups
Stay up to date on bidding legislation and regulations and monitor updates in the sector

Knowledge of bidding/public procurement processes
Comfortable working with technology
Experience in customer support
Interpersonal skills, empathy, and strong verbal and written communication
Knowledge of the Minha Effecti platform is a plus
Familiarity with platforms such as WhatsApp, Movidesk, 55PBX, AnyDesk, Loom, Notepad++, Slack, and Google Workspace

Bids Support Analyst

Key skills