Key skills
Communication
About this role
Role Overview
- Identify customer requests through messages received across multiple channels (chat, WhatsApp, email, and phone);
- Propose and communicate personalized, appropriate solutions for each case whenever possible;
- Respond to customers using our prepared response templates, adapting case details and personalizing communication;
- Liaise with insurance companies when necessary, maintaining clear, proactive, and frequent communication with customers to ensure service quality.
Requirements
- High school diploma
- Previous experience or interest in customer service
- Strong communication skills and the ability to tailor service to the context
- Proactive and solution-oriented
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Food allowance (grocery voucher)
- Work-from-home allowance
- Meal voucher (restaurant allowance)