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Senior Commercial Projects Analyst at Flash | JobVerse
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Senior Commercial Projects Analyst
Flash
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Senior Commercial Projects Analyst
Brazil
Full Time
1 week ago
No Sponsorship
Apply Now
Key skills
SQL
AI
Artificial Intelligence
Looker
BI
Leadership
Customer Success
About this role
Role Overview
Health Diagnosis: Analyze the retention funnel and the customer journey to identify bottlenecks, friction points, and opportunities for improvement.
Data Intelligence: Build and monitor performance dashboards (Churn, Net Retention, Health Score) that serve as a compass for the team.
Project Leadership: Develop and implement new processes to improve performance and the metrics of the Customer Success (CS) organization.
Executive Influence: Translate complex data into executive presentations (data storytelling) for senior stakeholders.
Retention Focus: Analyze root causes of cancellations/churn and recommend changes to the product or support/service processes.
Requirements
Advanced Analytical Profile: Strong experience with Excel/Google Sheets. Knowledge of BI tools (Looker Studio and Metabase) and preferably SQL.
AI/Automation Focus: Experience in solving problems using automations and/or artificial intelligence.
Project Experience: Proven experience leading end-to-end initiatives (identification -> solution -> implementation).
Tech Stack
SQL
Benefits
Flash Card (the popular pink card!) with flexible benefits: meal, grocery, transportation, health, education, culture, and wellness
Health insurance
Life insurance
Extended maternity and paternity leave + childcare assistance
Day off on your birthday 🎂
Hybrid and flexible work model + home office allowance + in-office experiences
Exclusive partner discounts via the Flash app
TotalPass
Pet care plan with Guapeco
Apply Now
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