Servicing the fastest growing customers in the region
Growing our revenue and gross profit share of wallet within your key account list
Opening doors to the purchase of Twilio’s products and services
including voice, messaging, email, contact centre, account security software
Maintaining the highest levels of customer satisfaction
Create pricing proposals, negotiating terms and managing the contract process
Selling solutions to a technical and business audience
Building trust and mutual respect with technical customers and peers
Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
Balancing challenging priorities and handling multiple projects/deals at the same time.

6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base
History of working with accounts ranging from large multinational enterprise customers to SMB
Demonstrated success by achieving quota on a consistent basis
Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base
A solid understanding of financial reporting within a direct customer base
Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.

Strategic Account Executive

Key skills