Orchestrate overall relationship with assigned clients, driving adoption of the HealthCast™ Services portfolio, facilitating retention, and enabling product and services renewals.
Define key success criteria for deployment, education, and customer satisfaction in cooperation with the account team.
Craft training plans and work with assigned customers to educate end user teams on clinical workflows, Medtronic products, as well as implementation Best Practices.
Measure, monitor and communicate customer achievement of critical and key performance indicators, reporting both internally and externally.
Establish regular cadence with each assigned client, to review executive dashboards, program status, and clinical outcomes while continuing to assess their ongoing and evolving needs.
Act as a trusted/strategic advisor to assigned customers promoting continued value of our products and services.
Work cross-functionally with various teams to find expansion opportunities for product offerings.
Identify and/or develop upsell and cross-sell sales and services opportunities throughout engagement with assigned customers.
Act as the voice of customer to advocate for solutions to meet their needs and address issues, working with various departments as necessary.

5+ years in a related function with direct customer advocacy and engagement experience in post-sales or services functions with healthcare experience
Strong public speaking and excellent presentation skills.
Ability to drive continuous product value.
Willingness and ability to travel 60%
70%
Experience developing product use-cases and workflows with customers.
Serve as a strong teammate and a self-starter who seeks solutions.
Exceptional verbal, written, social, presentation, and interpersonal skills.
Thrive in a multi-tasking environment and with the ability to adjust priorities, seek input and make decisions quickly while still remaining analytical and retaining focus on details.
Technical and problem-solving skills coupled with the ability to guide and/or provide quick resolution to problems.
Prior experience conducting training or workshops for customers.
Experience in the enterprise software space.

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Customer Success – IT Program Manager

Key skills