The Senior Customer Service Representative plays a critical role in ensuring accurate, timely processing of customer orders and detailed information within the ERP systems.
This position is responsible for converting signed customer agreements into clean, compliant data entries that support billing, invoicing, revenue recognition, and product provisioning.
Review and interpret signed customer contracts for software products to ensure accuracy and completeness before entry.
Enter customer order information into the ERP system (SAP and Netsuite) following established SOPs and order-to-cash workflows.
Validate data to ensure compliance with billing schedules, pricing, contract terms, and revenue recognition guidelines.
Identify discrepancies or missing information and proactively follow up with internal stakeholders to resolve issues quickly.
Ensure provisioning steps are fully documented and completed within required timelines.

1+ years of customer service, order management, or order-to-cash experience, in a SaaS, software, or technology-driven environment.
Ability to quickly learn new applications.
Experience working with multiple systems for product provisioning or customer account setup.
Excellent attention to detail and accuracy in data entry; ability to interpret contracts and understand financial implications.
Strong written and verbal communication skills, including the ability to grasp information clearly.
Demonstrated ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment.

Senior Customer Service Representative

Key skills