Matchmaker, Account Manager

Role Overview

• Own the full client lifecycle from onboarding to match outcomes and renewals
• Communicate proactively with clients via messaging platforms, maintaining response times within 24 hours
• Prepare clients before onboarding by ensuring profiles are complete and expectations are aligned
• Send regular check-ins, prompts, and feedback surveys to maintain engagement
• Track client data, preferences, and progress across all active accounts
• Conduct in-depth research using AI tools to identify potential matches
• Build curated shortlists of high-quality matches based on compatibility and preferences
• Initiate outreach and assess match interest and availability
• Continuously refine matchmaking criteria based on client feedback
• Deliver matches on schedule according to client plans
• Identify inefficiencies in workflows and propose scalable solutions
• Implement automations using AI tools to streamline operations
• Develop templates for recurring communications while maintaining personalization
• Anticipate scaling challenges and proactively recommend process improvements
• Document workflows and improvements for team-wide adoption
• Track renewal timelines and initiate conversations proactively
• Recommend appropriate service packages based on client needs
• Identify upsell opportunities through client interactions
• Collaborate with leadership when needed to close renewals
• Maintain and improve internal SOPs for consistency and quality
• Map and optimize the customer journey
• Build and update reporting dashboards tracking key metrics
• Surface recurring client insights to inform product and service improvements

Requirements

• 2+ years of experience in customer service, account management, or client-facing roles
• Strong proficiency in AI tools (e.g., Claude) for research, analysis, and workflow automation
• Proven ability to improve processes and workflows independently
• Experience working in a fast-paced startup or early-stage environment
• High emotional intelligence and ability to build trust with clients
• Excellent written communication skills in English
• Strong organizational skills with the ability to manage 40–80 accounts simultaneously
• Ability to adapt quickly in dynamic and evolving environments
• Experience with sales, renewals, or upselling (Preferred)
• Background in research-heavy roles (Preferred)
• Exposure to matchmaking, dating, or relationship-based services (Preferred)
• Creative background or strong creative thinking skills (Preferred)
• Experience working with global or remote teams (Preferred)

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide