Home
Jobs
Saved
Resumes
Matchmaker, Account Manager at Catena | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Matchmaker, Account Manager
Catena
Remote
Website
LinkedIn
Matchmaker, Account Manager
Colombia
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
AI
Claude
CRM
Leadership
Communication
Remote Work
Account Management
Sales
About this role
Role Overview
Own the full client lifecycle from onboarding to match outcomes and renewals
Communicate proactively with clients via messaging platforms, maintaining response times within 24 hours
Prepare clients before onboarding by ensuring profiles are complete and expectations are aligned
Send regular check-ins, prompts, and feedback surveys to maintain engagement
Track client data, preferences, and progress across all active accounts
Conduct in-depth research using AI tools to identify potential matches
Build curated shortlists of high-quality matches based on compatibility and preferences
Initiate outreach and assess match interest and availability
Continuously refine matchmaking criteria based on client feedback
Deliver matches on schedule according to client plans
Identify inefficiencies in workflows and propose scalable solutions
Implement automations using AI tools to streamline operations
Develop templates for recurring communications while maintaining personalization
Anticipate scaling challenges and proactively recommend process improvements
Document workflows and improvements for team-wide adoption
Track renewal timelines and initiate conversations proactively
Recommend appropriate service packages based on client needs
Identify upsell opportunities through client interactions
Collaborate with leadership when needed to close renewals
Maintain and improve internal SOPs for consistency and quality
Map and optimize the customer journey
Build and update reporting dashboards tracking key metrics
Surface recurring client insights to inform product and service improvements
Requirements
2+ years of experience in customer service, account management, or client-facing roles
Strong proficiency in AI tools (e.g., Claude) for research, analysis, and workflow automation
Proven ability to improve processes and workflows independently
Experience working in a fast-paced startup or early-stage environment
High emotional intelligence and ability to build trust with clients
Excellent written communication skills in English
Strong organizational skills with the ability to manage 40–80 accounts simultaneously
Ability to adapt quickly in dynamic and evolving environments
Experience with sales, renewals, or upselling (Preferred)
Background in research-heavy roles (Preferred)
Exposure to matchmaking, dating, or relationship-based services (Preferred)
Creative background or strong creative thinking skills (Preferred)
Experience working with global or remote teams (Preferred)
Benefits
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Apply Now
Home
Jobs
Saved
Resumes