Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes
Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets
Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)
Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs
Actively listen (internally and externally) beyond solution needs and openly address conflict
Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:
Monitor and maintain the working relationship between TreviPay and the client
Discuss the development/evolution of products and services
Maintain a program of continuous improvement
Discuss additional enhancements, rollouts, expansion opportunities, etc.
Review TreviPay’s and client’s performance of contractual obligations
Understand the client’s growth initiatives and how TreviPay can support those
Define plans to address strategic action items and measure success
Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization
Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast
Derive Strategic Account Plans from client’s Go to Market / commercial strategies
Lead day-to-day management and optimization of program growth plans
Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities
Act as keeper of program contract(s)
Facilitate renewals/re-negotiations
Draft and manage contract amendments
Monitor contract compliance
Understand and accurately communicate TreviPay solutions and processes
Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training; including, but not limited to:
Goal-setting and tracking
Account planning
Task management
Consistently exhibit alignment with TreviPay’s core values of Tenacity, Ingenuity and Empathy
Develop presentations as needed (for end user training, conferences, internal updates, etc.)
Represent TreviPay professionally and appropriately in all situations