Independently welcome new customers and support them through initial onboarding engagements
Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful
Learn the product in depth and confidently explain core features, workflows, and best practices
Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios
Gather customer goals and questions to design onboarding experiences reflecting each customer’s unique environment and priorities
Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle
Serve as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right time
Apply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journey
Track onboarding activities, milestones, and customer feedback in internal systems
Identify and resolve common customer questions or challenges independently and escalate when appropriate
Contribute to onboarding documentation, templates, and learning resources

Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) (Required)
Experience working with software or technology products (Preferred)
Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar) is a plus
Strong communication skills with a friendly, professional approach
Comfort speaking with customers via video calls, email, and chat
Ability to learn new software tools and concepts quickly
Organized and detail-oriented, with the ability to manage multiple tasks
Problem solving mindset and willingness to ask questions and seek guidance
Collaborative team player with a customer-first attitude
2 Year / Associate’s or Bachelor’s degree in Business, Communications, Information Systems, Marketing, Education or a related field (Required)
Introductory Customer Success or Customer Support Certifications (Preferred)
Basic onboarding, enablement or training certifications (Preferred)
A combination of relevant experience and education may be considered
Equivalent experience in customer-facing roles (support, training, hospitality, etc,) may be considered in place of a degree

Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named a 2024 Best Technology Company to Work For by U.S. News
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

Customer Onboarding Specialist

Key skills